Support and Guarantee

At TECMES, each installed station is supported locally: technical assistance, maintenance, calibration, and available spare parts. Our after-sales service ensures operational continuity and maximizes the equipment’s lifespan, adapting to the needs of each sector.

Warranty

All Tecmes equipment is manufactured and tested to the highest quality standards established by the Tecmes Quality Control Department.

Our customer service representatives have years of experience with our equipment, systems, and services. We have electronic technicians with field and installation experience available to address all of our customers’ needs.

Our Customer Service representatives routinely handle a wide variety of questions every day. When equipment issues arise, please do not hesitate to contact me or one of the Tecmes Customer Service representatives.

We typically answer the most frequently asked questions about the operation of recorders, transmitters, sensors, and interfaces on the first call. If we cannot quickly answer a question about an interface, we will work with you until we find a solution.

Pegasus

Equipment

Accessories

Sensors

How do I view logged data if I don't have 2G/3G GSM coverage and internet access?

If there is no coverage in the area where the Pegasus Station is located or the 2G/3G GSM signal suddenly stops working, the device cannot send data to the server. In this case, you can connect locally using the EP2010 software via a USB cable and download the data from the EP2010 data logger to your laptop. The data logger records and stores data for up to 145 days. Once the signal is restored, the device will automatically send all data to the server without any problems. (See page 22 of the user manual for more information.)

Can I try out what remote data visualization looks like?

You can visit our website: www.tecmes.com/Estaciones and go to the “User Login” option. If you’re logging in via trial mode, use the username: demo and password: demo.
Alternatively, you can download the free PEGASUS MOBILE app by following the same steps to log in.

Can my advisor view my establishment's data?

Yes, you can create a new user to access data or use your own. The number of users and access is unlimited.

What should I do to use station data to run predictive models?

Using the API-Rest application, data can be automatically retrieved from the database to run pest and disease alert models, irrigation control models, and early flood warning models, among others.

Is it very difficult to install a station?

Installation is straightforward, as only an Allen wrench is required to mount all the sensors. Installation is estimated to take 30 minutes.
If necessary, we can send videos and/or provide telephone assistance for the work.

What should I do if the station goes off the air?

1. Check the station’s status, for example, if it has been moved, if it is lying down, etc.
2. Check the correct date and time, modem startup, and then signal strength.
3. Verify that the SIM is active for data transmission and that signal coverage has not dropped with the service provider.
4. Test communication with other telephone providers.
5. Improve signal coverage by adding a Yagi antenna.

If after trying any of these options your station is still not transmitting, do not hesitate to contact our TECMES team.
Remember that you can always download the data locally using the EP 2010 Software.
For more details, see question 1.

If my station needs a spare part, where can I get one?

You should contact TECMES technical service or sales staff, who will provide you with detailed instructions.

What should I do if the sensors give me strange values?

First, check that the battery voltage is not lower than 5 VDC. Then, verify that the faulty sensor is properly connected.

Are the sensors approved?

All our sensors are calibrated against certified and approved standards.

What is the battery life?

The battery life is approximately 4 to 5 years.

I still have questions, where can I contact you?

You should contact technical service at 011 4581-8360 or via email at serviciotecnico@tecmes.com.

Tecmes has a specialized equipment repair and maintenance department located at its Buenos Aires factory (Almte. J. F. Segui 2450, La Paternal, Buenos Aires City, CP 1416).

The repair period varies between 10 and 30 days after Tecmes receives the equipment for repair, depending on its condition and administrative processes.

*Important Notice: Before sending any equipment for repair, please call our Customer Service number at (011) 4382-7206 or (011) 5272-5104 to schedule shipping.

Tecmes Customer Service is committed to diagnosing equipment sent for repair within 30 days of receiving the item.
If the equipment is under warranty, it will be repaired immediately after diagnosis. If it is not under warranty, a quote will be sent to the customer for approval.
Once the quote is approved by the customer, Tecmes is committed to completing the repair within 30 days of receiving the quote.
Repaired equipment is warranted for a period of 180 days after the repair shipment date.
We appreciate your cooperation in achieving a rapid turnaround by promptly providing repair estimate approval decisions and payment confirmation once we have provided you with a repair estimate.

On-site Visits:

Of course, not all problems can be resolved over the phone.

Sometimes, a client specifically needs an on-site Tecmes Technician to identify site-related issues or troubleshoot a network.

Tecmes provides these services, providing a rapid and efficient response. We fully assist and advise our clients with highly trained professionals at a reasonable cost.

The proper location and method of sensor installation is important for obtaining reliable and reliable data.

Installation guidelines have been suggested by the World Meteorological Organization, the National Meteorological Service, and the U.S. National Weather Service.

These suggestions are summarized below:

Wind direction and speed

The standard height for wind measurement is 10 m above ground level. In some specific applications (such as forest firefighting), it is measured at 6 m.
The distance between the sensor and any obstruction (natural or artificial) must be at least 10 times the height of the obstruction.
If the sensor is mounted on a building, it should be installed 1.5 times the height of the building, in order to distance it from the area where the airflow is disturbed.
On tall buildings, this cannot always be achieved, so it is recommended to mount them on a mast 3.5 to 5 m high and on the side of the prevailing winds.
If the sensors are mounted on a support on a tower, the support must be longer than twice the diameter or diagonal of the tower. It must also be installed on the side facing the prevailing winds.
For other applications such as agricultural applications, they can also be installed 2 m above the ground.

Temperature and humidity

The standard mounting height for these sensors is 1.25 to 2 m above ground level, although special requirements may require other heights.
The ground beneath the sensors should be short grass or natural terrain, but never concrete or asphalt.
The area beneath the sensors must be open to at least 9 m in diameter, and steep slopes, hills, and holes must be avoided.
The distance between the sensors and any obstruction (natural or artificial) must be at least 4 times the height of the obstruction.
If mounted on a tower, the support must be at least once the diameter or diagonal of the tower.
Temperature sensors must have the suction inlet facing downwards.

Solar Radiation

Location on a high platform or roof of a building is convenient.
The location must be free of obstructions capable of causing shadows on the sensor.
Colored walls or artificial sources of radiation should be avoided.

Precipitation

The rain gauge should be mounted so that its base is horizontal. It is normally installed with its mouth 1.5 m from the ground.
The surface around the sensor should be natural vegetation or gravel. It should not be paved, as this can cause splashing.
The distance between the sensor and any wind obstruction must be at least twice the height of the obstruction.
In open areas, the use of wind shields is advisable.