*Important Notice: Before sending any equipment for repair, please call our Customer Service number at (011) 4382-7206 or (011) 5272-5104 to anticipate the shipment.

• Tecmes Customer Service undertakes to diagnose the equipment sent for repair within 30 days of the moment we receive the item.
• If it is under warranty, the equipment is repaired immediately after its diagnosis, if it is not under warranty, a budget will be sent to the client for approval.
• Once the budget has been approved by the client, Tecmes undertakes to complete the repair within 30 days; Run once the acceptance of the budget has been received.
• Repaired equipment is guaranteed for a period of 180 days after the date of repair repair.
• We thank you for your cooperation in achieving a speedy return by promptly providing repair budget approval decisions, and payment confirmation once we have supplied you with a repair budget.

In Situ Visits:

Of course, not all problems can be solved by telephone.

Sometimes, a customer specifically needs a Tecmes Technician in place to identify problems related to the site or troubleshoot a network.

Tecmes provides these services, giving a quick and efficient quick response. Fully assisting and advising our clients with highly trained professionals and a reasonable cost.